Privacy Policy & Terms of Service

Last Updated: April 16, 2026

Flow Pilates Studio (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you visit our studio or use our website, flowpilates.us.

1. Information We Collect

We collect information you provide directly to us, such as your name, email address, and phone number when you book a class, sign up for our newsletter, or contact our AI receptionist.

2. SMS Communications & Consent

By providing your mobile number, you agree to receive text messages from Flow Pilates Studio regarding your appointments, class updates, and studio announcements.

  • Opt-In: You may opt-in via our website forms or verbally during a call with our staff or AI receptionist.

  • Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our phone number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

  • Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.

  • Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.

3. Mobile Privacy & Third Parties

Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

 

 

4. How We Use Your Information

We use the information we collect to:

  • Manage your bookings and accounts via Mariana Tek.

  • Provide customer support through our AI receptionist.

Send transactional notifications and reminders.

 

5. Terms of service

 

  • Service Description: Flow Pilates Studio provides appointment reminders, studio updates, and scheduling assistance via SMS.
  • Consent: By providing your phone number, you agree to receive recurring automated messages. Consent is not a condition of purchase.
  • Liability: Flow Pilates Studio is not liable for delayed or undelivered messages. **