Privacy Policy & Terms of Service

Privacy Policy & Terms of Service

Last Updated: June 30, 2026

Flow Pilates Studio (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy and Terms of Service explains how we collect, use, and share information when you visit our studio or use our website, flowpilates.us.

1. Information We Collect

We collect information you provide directly to us, such as your name, email address, and phone number when you book a class, sign up for a session, or contact our AI receptionist.

2. SMS Communications & Consent

By providing your mobile number, you agree to receive automated text messages from Flow Pilates Studio regarding your appointments, class updates, and studio announcements.

  • Opt-In: You may opt-in via our website forms or verbally during a call with our staff or AI receptionist. Consent is not a condition of any purchase.

  • Opt-Out: You can cancel the SMS service at any time. Just text “STOP” to our phone number. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from

  • Help: If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance.

  • Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.

3. Mobile Privacy & Strict Non-Sharing Policy

We value your privacy above all else. No mobile information or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared, sold, or rented to any third parties for any reason.

4. How We Use Your Information

We use the information we collect to:

  • Manage your bookings, schedules, and client accounts via Mariana Tek.

  • Provide customer support and messaging triggers through our AI receptionist.

  • Send transactional text notifications and scheduling reminders.

5. Terms of Service

  • Service Description: Flow Pilates Studio provides automated appointment reminders, studio scheduling updates, and customer service assistance via SMS.

  • Delivery & Liability: Flow Pilates Studio and mobile carriers are not liable for delayed or undelivered messages.